Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests’ needs
Make reservations or appointments for guests who want to avail themselves of local entertainment or services
Answer guest calls and record details of each conversation for future follow-up
Meet and exceed guests’ expectations by anticipating the services they might require and suggesting local venues
Maintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we’re prepared for them
Report any accidents or injuries to senior management staff immediately
Linen Porter duties:
Main Duties & Responsibilities
Places linen and towels to the cages for transport to laundry.
Sort’s items and counts and records number of items soiled.
Examines laundered items to ensure cleanliness and service ability.
Stores laundered linen and on shelves after verifying numbers and types of articles.
Issues linen and towels which are both to be exchanges on a clean-for-soiled basis only.
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